It is often possible to resolve computer problems remotely with the use of a secure online tool so a site visit is not always necessary. Remote support gives Luke the opportunity to provide an instant service.
The secure connection can be set up while on the phone with Luke allowing him to talk you through the process. Once access has been gained, work on your computer can be carried out with or without your presence. In general, we find customers appreciate being talked through the work as it is carried out.
"Luke connected to my computer remotely to carry out a health check. It was a super quick service and I felt confident in the way in which is was carried out. I'd definitely recommend the remote support option."